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Guest Reviews: 18 comments found for this hotel: 12 :: 6

I loved this resort. It was everything I imagined my vacation to be. It was also very hot there and it was only in the 80's. The beach was awesome.
Sherryla, e-mail withheld, 2009-05-17

I am a member of Royal Sunset. I originally purchased at Sunset Lagoon. I did not like that resort as the unit that we had was at the end and noisy. The accommodations were fine, though. Royal Sunset is wonderful. Service is outstanding and the staff is very nice. I find their all inclusive too be very expensive. Entertainment has always been outstanding. We enjoy staying at the Royal Sunset and we do so annually.
Elaine, e-mail withheld, 2009-02-08

Stay away from their time share sales people. They are very good liars. They will tell you to sign a statement waiving your right to rescind on a purchase contract. Under the Mexican Federal Consumer Protection Law this request and statement are illegal and you do have every right to cancel during the prescribed period. And after you find out that you were lied to, who wouldn't want to cancel.
Hildred, hildred854@msn.com, 2006-05-01

Royal Sunset was the best resort I’ve ever stayed at so far! I'm a RCI member and exchanged to stay there for a whole week - it was the best exchange ever! EVERYONE was overly accommodating and super friendly - we were treated like royalty! I almost cried at the front desk when I had to leave! It was like home away from home!! :)
Eunice, e-mail withheld, 2005-10-03

I have been a timeshare owner at The Royal Sunset for about 15 years. When I purchased my timeshare they were not done building yet so I was a little concerned that the project may never get completed. I go back to the hotel about every 2 years and just love it. I have never had any problems with booking weeks. It is smaller than the --new-- monster hotels and much more intimate, which I love. The staff is friendly and helpful. I have been able to see the Sunset grow over the years and have always been happy with the improvements. As for the food...the Italian food is very good along with the breakfast buffet. The pool side food is fast food so it serves it purpose. They do have a new fine dining area on the beach that I will try on my next visit. All in all, I would recommend it for your trip.
Sal, e-mail withheld, 2005-09-18

Royal Sunset Cancun has its pros and cons. The pros of this place is that it's close to the party spots in town. It has 4 1/2 eating spots (the theatre area, beach, next to lobby buffet, fine dining area, and the pool cart). A little playground for kids. Room service (if you're a timeshare owner). A sister resort that has a daytime shuttle on the lagoon side. The all-inclusive is fair but the constant rise in price is not. Visited May 2005. The Cons of this place seems to outweigh the pros. When I toured this place they showed me the model rooms which were a lot cleaner than the room they put me in. I was told that I would be allowed to upgrade to a larger place per --that-- visit if I needed (for an addition fee). I notified that I wanted to upgrade well in advance and they said they did not have any available. They insisted and tried to book 6 of us in a 1 bedroom. I complained about small bugs being in the bathroom and they said they would take a look at it. That’s all they must have did because the bugs were there for the entire week. I would not leave my toothbrush out or anything. During the tour, I noticed that the pool was smaller compared to other resorts. When I commented on it, I was told that they were going to build another pool. Come to find out that it was a kiddie pool!! The food near the theater area was not that great. They also need to keep the food warmer and covered. At least I liked the great breakfast choices that were in the lobby buffet. Slippery floors were a problem. They need more mats or anti-slip strips around the resort/hotel. A lady twisted her ankle getting off the elevator. An elderly guy fell on his rear turning a corner in the hall near the pool. A friendly bartender mentioned that is was okay to tip and I mentioned that it is okay to put more alcohol in my glass.... it was iced and watered down.
Tim (Los Angeles, Ca), e-mail withheld, 2005-09-02

We have been owners at Royal Sunset for over 12 years, before the place was even built. You think it is bad now, you should have been there then. They were showing us the Sierra Radisson next door, with the empty lot next door, and telling us we were buying there, and with the high pressure, we did buy, but had problems for at least 8 years. The last few have not been much of a problem, we actually upgraded to a 2 bedroom, so we could have the pass it on to your kids thing, where we only had a 30 year thing before. It is like going home to us now. Coming from MN it is very dear to us to have one week with guaranteed 70 and 80 deg weather. There will be 7 of us this Feb, and are looking forward to it. We have also stayed a few days at the neighbor hotel, and the Sunset beats it hands down. With the changes in management, the Royal Sunset has become one of the top resorts there.
Robbie Jean, robbiejean@charter.net, 2005-08-11

Myself and 3 of my college buddies had a wonderful week at the Royal Sunset. The staff was more than helpful and happy to be of assistance. The bars kept the drinks strong and the cooks kept the food hot. We bought as a group and will be returning every year!
Matt McVey, killakass85@hotmail.com, 2005-05-25

This hotel was the cleanest one I have ever been in my life. I went to the Royal Sunset last April and it was unbelievably gorgeous; the people were very nice, the food was amazing. Any person would love to vacation here. It is just the right size. You will enjoy it.
Alex, e-mail withheld, 2005-05-16

We went to this hotel through RCI, and received three rooms for $600 USD total, plus $78 per day per person for the all inclusive. Immediately after check-in we were presented with our --booking-- exclusively for --RCI members-- to hear more about the hotel Royal Sunset and all the free spa services, trip discounts, etc. we would receive. We took the reservation but had several people advise us not to go, who had already lived through the hours-long process. So we didn't go, they didn't bug us about it again, and we had a great time. The watered-down drinks were fine with me because I'm not much of a drinker, but they would make them with more liquor if you asked. Their Pina Coladas were amazing. The buffet was fairly average - breakfast was the best. Their fine dining restaurant was much nicer - Lobster was good but stay away from the --Filet Mignon-- - absolutely awful. We took the boat over to their sister hotel and had lunch there and used their pool, which was a little nicer with a swim-up bar. Overall we thought the facilities were really nice, and the staff was very courteous. After reading these other reviews, I'm thankful we stayed away from the timeshare sales presentation. Our trip was too short to waste a half day and deal with that kind of pressure.
Karen, e-mail withheld, 2005-05-09

This is the worst place I have ever stayed in my life! The people were very rude! Stay away from the Royal Sunset! You'll be sorry!
Melissa McConnell, e-mail withheld, 2005-04-27

Own a timeshare at the Royal Sunset. So hard to get them to provide any weeks. Very frustrating to spend lots of money on long distance phone calls trying. Swimming pool was dirty. Be careful of the drinks -- watch how they 'wash' the glass. There are better places.
Jo, e-mail withheld, 2005-01-27

The Royal Sunset Cancun is truly a spectacular hotel property and I'm sure most everyone will enjoy vacationing there. However, beware of the --30-minute no-commitment-- timeshare demos, which will really take 3-4 hours of your time. I didn't think I could be persuaded to buy anything but after telling them NO about a dozen times, I caved in and --invested-- $3000 for a 10-year package which I have yet to be able to make work. There are simply too many caveats and restrictions. I could book today without my --membership-- and get as good a deal as I am supposed to be able to get as a member. BTW, selling Cancun timeshares is the pretty much the case EVERYWHERE you go. Beware of friendly people trying to give you a gift for a --few minutes of your time.-- It starts right at the airport and doesn't let up until you are on the plane going home.
Paul Maloy, e-mail withheld, 2005-01-06

The main feature of the Royal Sunset Cancun that I like was that it was all-inclusive. My husband and I had a great time in Cancun despite the very, very hot weather. We did have a problem with the air conditioning in our room. We reported it and it was fixed immediately. The only problem I had with our experience is the 90-minute presentation that lasted over 2 hours. Our sales consultant told us up front that after presenting us with the information, we could give him a yes or a no. My husband gave him a no, yet he kept pushing the idea. I found it funny that they offered us a deal for around $35,000. We said no to that. By the time everything was said and done we could have had a time-share for $12,000. The sales consultant's tone turned from --We are so happy that you're here!-- to --Thanks for nothing. No commission here.-- Aside from the presentation, everything was great. The live entertainment is wonderful.
Danielle, e-mail withheld, 2004-12-15

Royal Sunset Cancun is the same operation that sells time shares to Fishermna's in Playa De Carmen. They will give you only the pages of the contract that are appealing then when you try to book a room they have a bunch of restrictions that are not in the contract. But they can magically produce documents with forged initials. These guys are slick. I have been in the legal field for 15 years and did not think that I could be taken, but they have many tricks up their sleeve. I would not do business with these people.
Eric, e-mail withheld, 2004-12-09

I went to Royal Sunset Cancun July 2003. The Royal Lagoon time-share people stole my money. I tried to cancel the day I got home. They stated in the time-share contract that you had 5 days to cancel. They also said, if you were out of country, you had 15 days. They hire the non-cancel waiver sheet from you package that you signed. They also say you cannot cancel because this was a resale not a time-share. Watch out for these people. Once they get your money, it is gone. I think the only way you can cancel is to give them a signed letter in Mexico and while you are still at the resort before you leave.
Amos Burdett, a.burdett@samsung.com, 2004-08-20

I had an amazing time at Royal Sunset Cancun! The beach is absolutely beautiful and the staff and bartenders are so awesome and fun! It is close to everything to do in Cancun!
Michelle, e-mail withheld, 2004-07-01

Royal Sunset Cancun is not the biggest but is the best place to stay and play.
Edgar Rojas, edgarrojas@adelphi.net, 2004-02-20

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